Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide when creating an account, ordering broast, reserving a table, or contacting our team in Vehari.

• Contact Details: Full Name, Email address, Phone/WhatsApp number.
• Delivery Information: Street address, landmark in Vehari, and delivery instructions.
• Order History: Items ordered, timestamps, order notes, and transaction values.
• Technical Log Files: IP address, browser type, operating system, ISP, referring/exit pages, and date/time stamps (used strictly for performance, analytics, and security).

2. How We Use Your Information

We use the collected information for legitimate business purposes including:

• Preparing, packing, and dispatching your food orders accurately.
• Communicating order confirmations, rider tracking, and delivery ETAs.
• Improving our recipes, website performance, and user experience.
• Detecting fraudulent orders, preventing abuse, and securing customer accounts.
• Delivering customer support and addressing customer feedback promptly.

3. Google AdSense & Third-Party Advertising Disclosures

We partner with Google AdSense and third-party advertising networks to serve advertisements when you visit our website. These digital advertising networks help sustain our digital ordering infrastructure.

• Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website or other websites on the Internet.
• Google's use of advertising cookies (such as the DoubleClick DART cookie) enables it and its partners to serve ads to our users based on their visits to our site and/or other sites on the web.
• Third-party ad servers or networks use technologies like cookies, JavaScript, or Web Beacons that are sent directly to users' browsers. They automatically receive your IP address when this occurs.
• ZOIRO Injected Broast has no access to or control over these cookies that are used by third-party advertisers.

4. Cookies, Web Beacons & Tracking

Our website uses essential session cookies, analytical cookies, and advertising cookies. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. For complete details on managing cookie preferences, please consult our dedicated Cookie Policy page.

5. Information Sharing & Third Parties

We strictly respect your privacy. We NEVER sell, rent, or trade your personal information to third parties. We only share essential order information with:

• Authorized delivery personnel (recipient name, address, and contact number for delivery).
• Payment gateway processors (EasyPaisa / JazzCash / Bank processors) for transaction settlement.
• Legal and regulatory authorities when strictly required by Pakistani law or court subpoena.

6. Data Security & Encryption

We implement industry-standard technical and organizational security measures to protect your personal data from unauthorized access, loss, or disclosure. All web traffic is encrypted via Transport Layer Security (TLS/HTTPS). Customer passwords and sensitive tokens are securely hashed.

7. GDPR & CCPA / International Privacy Rights

Depending on your jurisdiction, you are entitled to key privacy rights:

• Right to Access: Request copies of your personal data held by us.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data.
• Right to Restrict or Object to Processing: Object to how we handle your data.
• CCPA Disclosures: We do not sell your personal data. You have the right to request disclosure of categories and specific pieces of personal information collected.

8. Children's Privacy (COPPA Compliance)

Protecting children's online privacy is paramount. Our services are directed to the general public and are not intended for children under 13 years of age. We do not knowingly collect personally identifiable information from children under 13. If you believe your child provided such information on our website, please contact us immediately, and we will promptly remove it.

9. Changes to this Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our operational practices, regulatory requirements, or Google AdSense publisher policies. Any changes will be posted on this page with an updated revision date.